人力资源总监工具书《员工胜任素质模型全案》.docx
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人力资源总监工具书《员工胜任素质模型全案》.docx
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人力资源总监工具书《员工胜任素质模型全案》
弗布克人力资源管理操作实务系列
员工胜任素质模型全案
赵淑芳
北
编著
京
目
录
第1章
1.1
1.2
1.3
第2章
2.1
2.2
2.3
2.4
2.5
第3章
3.1
3.2
3.3
3.4
第4章
4.1
4.2
4.3
4.4
4.5
4.6
4.7
第5章
5.1
5.2
5.3
5.4
5.5
5.6
5.7
5.8
第6章
6.1
6.2
6.3
6.4
6.5
6.6
6.7
6.8
6.9
第7章
7.1
7.2
胜任素质模型的建立.......................................................................................................4
胜任素质模型的基本内容..............................................................................................4
胜任素质模型的建立步骤..............................................................................................6
胜任素质模型在人力资源管理中的应用......................................................................8
高层管理人员胜任素质模型.........................................................................................12
总经办主任知识素质定义表........................................................................................12
总经理助理知识素质定义表........................................................................................13
执行总裁知识素质定义表............................................................................................14
采购总监职业素养定义表............................................................................................15
行政总监胜任素质模型................................................................................................15
市场部胜任素质模型.....................................................................................................16
市场部人员胜任素质模型............................................................................................16
市场部人员职业素养定义表........................................................................................16
市场调研经理胜任素质模型........................................................................................17
公关经理胜任素质模型................................................................................................17
销售部胜任素质模型.....................................................................................................18
销售部人员知识分级定义表........................................................................................18
营销知识分类详表........................................................................................................19
业务拓展主管胜任素质模型........................................................................................20
渠道主管胜任素质模型................................................................................................20
渠道专员胜任素质模型................................................................................................21
导购主管胜任素质模型................................................................................................21
导购专员胜任素质模型................................................................................................22
生产部胜任素质模型.....................................................................................................23
生产部人员知识分级定义表........................................................................................23
生产计划专员胜任素质模型........................................................................................25
统计人员胜任素质模型................................................................................................25
产品研发人员胜任素质模型........................................................................................26
仓库账管员胜任素质模型............................................................................................26
设备管理人员胜任素质模型........................................................................................27
安全主管胜任素质模型................................................................................................27
安全专员胜任素质模型................................................................................................28
质检部胜任素质模型.....................................................................................................29
质检部人员知识分级定义表........................................................................................29
质量主管胜任素质模型................................................................................................30
质量专员胜任素质模型................................................................................................31
来料检验主管胜任素质模型........................................................................................31
来料检验专员胜任素质模型........................................................................................32
制程检验主管胜任素质模型........................................................................................32
制程检验专员胜任素质模型........................................................................................33
在制品检验专员胜任素质模型....................................................................................33
质量控制经理胜任素质模型........................................................................................34
采购部胜任素质模型.....................................................................................................35
采购部人员胜任素质模型............................................................................................35
采购部人员职业素养定义表........................................................................................35
7.3
7.4
7.5
7.6
7.7
7.8
7.9
第8章
8.1
8.2
8.3
8.4
8.5
8.6
8.7
8.8
8.9
8.10
第9章
9.1
9.2
9.3
9.4
9.5
9.6
9.7
9.8
9.9
第10章
10.1
10.2
10.3
10.4
10.5
10.6
10.7
10.8
采购部人员知识分级定义表........................................................................................36
采购计划主管胜任素质模型........................................................................................37
采购计划专员胜任素质模型........................................................................................38
采购预算专员胜任素质模型........................................................................................38
供应商管理工程师胜任素质模型................................................................................39
采购检验主管胜任素质模型........................................................................................39
采购成本控制主管胜任素质模型................................................................................40
财务部胜任素质模型.....................................................................................................41
财务部人员胜任素质模型............................................................................................41
财务部人员职业素养定义表........................................................................................42
财务部人员知识分级定义表........................................................................................43
总账会计胜任素质模型................................................................................................44
资金管理专员胜任素质模型........................................................................................45
应收账款主管胜任素质模型........................................................................................45
预算主管胜任素质模型................................................................................................46
成本控制主管胜任素质模型........................................................................................46
税务主管胜任素质模型................................................................................................47
财务分析经理胜任素质模型......................................................................................47
客户服务部胜任素质模型.............................................................................................48
客户服务部人员胜任素质模型....................................................................................48
客户服务部人员职业素养定义表................................................................................48
客户服务部人员知识分级定义表................................................................................49
客户开发经理胜任素质模型........................................................................................50
客户关系经理胜任素质模型........................................................................................51
大客户服务经理胜任素质模型....................................................................................51
客服信息主管胜任素质模型........................................................................................52
呼叫中心经理胜任素质模型........................................................................................52
客户投诉主管胜任素质模型........................................................................................53
人力资源部胜任素质模型...........................................................................................54
人力资源部人员胜任素质模型..................................................................................54
人力资源部人员职业素养定义表..............................................................................54
人力资源部人员知识分级定义表..............................................................................55
招聘经理胜任素质模型..............................................................................................56
培训经理胜任素质模型..............................................................................................57
绩效考核经理胜任素质模型......................................................................................57
薪酬经理胜任素质模型..............................................................................................58
劳动关系主管胜任素质模型......................................................................................58
第11章行政部胜任素质模型...................................................................................................59
11.1
11.2
11.3
11.4
11.5
11.6
11.7
11.8
行政部人员胜任素质模型..........................................................................................59
行政部人员职业素养定义表......................................................................................59
行政部人员知识构成及其范围一览表......................................................................60
行政主管胜任素质模型..............................................................................................61
前台接待主管胜任素质模型......................................................................................62
行政人事经理胜任素质模型.................................................................
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