国外著名酒店工程部操作程序英文.docx
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国外著名酒店工程部操作程序英文.docx
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国外著名酒店工程部操作程序英文
TheSheratonCorporation
TraceBoard
1234567
891011121314
15161718192021
22232425262728
29303132333435
WORKREQUESTFLOWDIAGRAM
DEPARTMENT
HEAD
WHITE
BLUEBLUE
TOBLUE
STORAGEBUFFBUFF
BLUE
TOCHIEFBUFF
AUDITORENGINEER
REQUEST
MECHANIC
BUFFBLUE
TO
JOB
BUFF
BLUE
BUFF
DAILYASSIGNMENTBOARDS
DEPARTMENT
HEADS
DUTY
ENGINEER
DUTYWHYRECORD
ENGINEERWHY?
BOOK
HousekeepingCodes
ACCAirConditioning:
Cold
ACHAirConditioning:
Hot
CANAirconditioning:
Noisey
ALAlcoveLight
Flushing
BCLBathroomCeilingLight
BDLBathroomDownLight
BPPBathroomPowerPoint
BPWBathroomPlugWasher
BLBesideLight
BSLBathroomStripLight
BMBathroomMirror
CLFClothesLineFault
CDHCupboardDoorHandle
DCDoorCloser
DLDeskLamp
EDLEntranceDoorLock
ESLExitSighLight
FLFoyerLight
FDHFridgeDoorHandle
FFFridgeFault
LLLLiftLobbyLight
LBLLeftBedLight
MGMarbleBedLight
RFRadioFault
RDLRoomDownLight
SABShowerArmBroken
SARShower-armLoose
SCSecurityChain
SDSSoapDishSink
SDBSoapDishBath
SDShowerDripping
TSBToiletSeatBroken
TSLToiletSeatLoose
TTBLToiletBowlLeaking
TNFToiletNotFlushing
TCFToiletConstantly
TLTapLeaking
WLWardrobeLight
WDWardrobeDoor
WPWallpaper
MEMORANDUM
TOALLDEPARTMENTHEADS
FROMBRIANMOORE
DATE
COPIESTO
RE:
WORKREQUESTSYSTEM
TOassisttheEngineeringDepartmentinthecorrectschedulinganddelegationofworksothatprioritiescanbeestablishedandmet,itisnecessarythatWorkRequestTicketsbeused,andthefollowingprocedureapplies:
1.Toavoidduplication,workistoberequestedbytheDepartmentHeadorhisdesigneeonly.
2.Beexactregardingnatureofrequestandlocation–typeorprint.
3.Thewhitecopyistoberetainedbythepersonordepartmentinitiatingtherequest.
4.ThebluecopywillbereturnedfromtheEngineeringOfficetoindicatethatworkhasbeencompleted,andistobematchedwiththewhitecopy(anddisposedof,ifyoudesire).
5.Theunmatchedwhitecopiesrepresentworkstilltobecompleted.
6.Pleaseusetelephoneforrequestingworktobedoneinemergenciesonly,andfollowupwithaworkRequestTicketmarked‘Confirmation.’
7.RequestssubmittedbyDepartmentHeadsforworkotherthanmaintenance(egnewfurnitureinanoffice)mayneedtobecostestimatedandsubmittedtotheGeneralManagerforapproval.
8.DonotapproachmembersoftheEngineeringDepartmenttodoworkunlessitisofanemergencynature.
9.TheChiefEngineerorhisAssistantwillscheduletheworkaccordingtoitsimportanceandthebestinterestofourguests.
10.WorkRequestTicketsareavailablefromGeneralStores.
11.WorkRequestTicketsaretobeusedforallrequirementsfromtheEngineeringDepartment.
12.Anyportableequipmentthatrequiresmaintenancemustbedeliveredtothemaintenanceworkshopwithaworkticketattached.
ThisworkrequestsystemisconsideredamandatoryprocedureforallSheratonhotelsandtheefficlencyandsuccessdependsonyourcooperation.
NOTE
Frequentlyarequestforworkcannotbecompletedinareasonabletimebecause:
1.Morepressingorimportantassignmentstakepriority.
2.Orderedmaterialsorequipmentisyettobedelivered.
Thereforethesystemsometimesappearsnottofunction,eitherduetotheabovementionedpoints,orbecausethecorrectprocedurehasnotbeenfollowed.Donotduplicatetheoriginalrequest,asthiscanresultincostlywasteofmaterialandlabour.Iftherequesthasnotbeencompletedwithinareasonabletime.feelfreetocalltheEngineeringoffice,referringtotheoriginalrequestnumberanddate.
Thankyouforyourcooperation,
BrainMoore
CHIEFENGINEER
STANDARDSANDPROCEDURES
DEPARTMENT:
ENGINEERINGJOBCATEGORY:
KEN-FIX-IT
HEAD:
CHIEFENGINEERG.M.APPROVAL:
DATE:
TASK:
GUESTROOMSA/C
STANDARD:
RoomTemp:
23c+/-1CD8RH:
50%=/-5%atalltime.
==================================================================
PROCEDURE:
1.Thermostattobecheckedforhigh&lowoperation,theon–offswitcheslocatedfromunderneathtobechecked,checktoseecontrollabelsarefixedonthermostat.
2.Duringthermostatcheckingensuresolenoidvalveopensandcloses,checksolenoidvalveistightandnowaterisleaking.
3.RemoveAirFilterforcleaning.
4.Checkcoolingcoilfinsfordirtandclean.
5.Removecoolingwaterfilterandclean.
6.Checkcoolingwaterisolationvalves,closeandopenandmakesuretheyareleftopen.
7.Checkconditionofwatertrayforwater,leaksetc.checkdrainlines.
8.Checkallpipeworkinsulation.
9.Checkfanunitandmotorandmakesureallscrewsaretightenedetc.
10.Checkthreespeedcontrolswitchandensuremotorrunsonhighfan.
11.CheckAirtemperatureatgrille.
12.CheckRoomtemperature
13.Roomhumidity.
ENGINEERING
JOBCATEGORYWINNER
UTILITYSHERATONFIJIRESORT
TASKS
CLEARINGOFENGINEERINGPIGEONHOLE
FROMADMINISTRATIONBLOCK
RETURNINGMAINTENANCEREQUESTFORMSTO
OTHERDEPARTMENTS
HOWTOFILLAPURCHASEREQUESTFORM
STANDARDSANDPROCEDURES
DEPARTMENT:
ENGINEERINGJOBCATEGORY:
KEN-FIX-IT
HEAD:
CHIEFENGINEERG..M.APPROVAL:
DATE:
TASK:
CLEARINGOFENGINEERINGPIGEONHOLEFROMADMINISTRATIONBLOCK
STANDARD:
TOREMOVEMAILFROMPIGEONHOLE3TIMESADAY.
==================================================================
PROCEDURE:
1.TheEngineeringPigeo
Theholetobecleaned3timesaday
(i)8.00am
(ii)12.00pm
(iii)4.00pm.
2.ThemailtobesortedoutandputinChief/AssistantChiefEngineer’stray.
3.DistributeallmailfromEngineeringtorespectiveDepartmentPigeonHole.
STANDARDSANDPROCEDURES
DEPARTMENT:
ENGINEERINGJOBCATEGORY:
KEN-FIX-IT
HEAD:
CHIEFENGINEERG..M.APPROVAL:
DATE:
TASK:
RETURNINGMAINTENANCEREQUESTFORMSTOOTHERDEPARTMENTS
STANDARD:
RETURNCOMPLETEDMAINTENANCEREQUESTFORMSTORESPECTIVEDEPARTMENTPIGEONHOLES.
==================================================================
PROCEDURE:
1.RemovecompletedmaintenanceRequestFormsfromMaintenanceRequestBoardandputinAssistantChiefEngineer’sINtray8.00amdaily.
2.RemovecompletedmaintenanceRequestFormsfromAssistantChiefEngineer’sOUTtray9.30amdaily.
3.SortouttheRequestformsintorespectiveDepartments.
4.DistributetherequestformintorespectiveDepartmentpigeonholesituatedintheExecutiveAdministrationBlock.
STANDARDSANDPROCEDURES
DEPARTMENT:
ENGINEERINGJOBCATEGORY:
KEN-FIX-IT
HEAD:
CHIEFENGINEERG.M.APPROVAL:
DATE:
TASK:
HOWTOFILLAPURCHASEREQUESTFORM
STANDARD:
TOFILLOUTPURCHASEREQUESTASPERPOLICYANDPROCEDURE.
==================================================================
PROCEDURE:
1.MakePurchaseRequestforallstoreitems.
2.MakePurchaseRequestforallsparepartsrequired.
3.Enterdaterequestedandwhenrequired.
4.Enterwhattheitemsisfor.
5.TaketheRequesttopurchasingDepartmentforquotation.
6.WhenreceivingPurchaseRequestFormswithquotes,putinChiefEngineer’sINtrayforsignatureandcodes.
7.RemovesignedPurchaseRequestFormfromChiefEngineer’sOUTtrayandputinGeneralManager’sPigeonHole.
8.PutallunreceivedPurchaseRequestsinAssistantChiefEngineer’sINtrayforfollowupeveryWednesday.
ENGINEERING
JOBCATEGORYWINNER
GROUNDSMANSHERATONFIJIRESORT
TASKS
FLOWERCUTTINGPROCEDURE
MOWINGOFLAWNS
EDGINGGRASSAREAS
PATHWAYMAINTENANCE
PRUNINGOFTREES
FERTILIZING
REFUSEREMOVAL
SPRAYING,HANDLINGANDSTORAGEOFTOXICCHEMICALS
STANDARDSANDPROCEDURES
DEPARTMENT:
REPAIRSANDMAINT.JOBCATEGORY:
GROUNDSMAN
HEAD:
CHIEFENGINEERG.M.APPROVAL:
DATE:
TASK:
FLOWERCUTTINGPROCEDURE
STANDARD:
FLOWERSWILLBECUTFROMTREESONLYUNDERTHEDIRECTIONOFTHEHEADGARDENERORCHIEFENGINEERASPERTHEPROCEDURE.
==================================================================
PROCEDURE:
1.FlowerswillonlybecutfromtreesunderthedirectionoftheHeadGardenerofChiefEngineer.
2.Flowerswillbeprofessionallycutfromthestemata45deg.Angle,leavingenoughstem,approximately150mmforuseinvases.
3.FlowerswillonlybecutfrombushesdesignatedbytheHeadGardenerorChiefEngineer.
4.IfanystaffrequestflowersdirectlyfromgroundsmanorareseentoberemovingflowersthemselvestheyaretobeimmediatelyreportedtoyourSupervisor.
5.Allflowerswillbecutpriorto0700eachmorninganddeliveredtothedesignatedoutlet.
6.Bushesthatflowersremovedwillberotatedregularlytoensureallflowersarenotremovedsotheguestsofthehotelcanenjoythemandtheaestheticsofthegroundsisnotunbalancedorbland.
STANDARDSANDPROCEDURES
DEPARTMENT:
REPAIRSANDMAINT.JOBCATEGORY:
GROUNDSMAN
HEAD:
CHIEFENGINEERG.M.APPROVAL:
DATE:
TASK:
MOWINGOFLAWNS
STANDARD:
LAWNSWILLBEKEPTBELOW20MMHIGHANDMOWEDBETWEENTHEHOURS1000AND1600
==================================================================
PROCEDURE:
AttheHeadGroundsmandirectionlawnswillbemowedtomaintainaconsistentappearancethroughoutthewholepropertywithoutexceeding20mminheight.
Eachtimealawnismoweditistobecutintheoppositedirectiontotheprecedingcut.
Lawnsareonlytobemowedbetween1000hrsand1600hrstoavoidguestsdisturbance.
CatchersaretobeusedatalltimesunlessdirectedbytheHeadGroundsmanwhomayoccasionallydeemitnecessarytoleavecuttingsforfertilisation.
Ensurelawnsarefreeofrocksandsticksbeforemowing,ifrocksareinthewaywhilemowing,donotrunoverthem,stopand
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