商务英语business oral english.docx
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商务英语business oral english.docx
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商务英语businessoralenglish
Unit1Sayinghello&makingintroductions
LearningObjectives
Inthisunityouwilllearnhowtogreetpeople,answergreetingsandmakingintroductions
UsefulExpressions
1.Howareyougettingon/alongwithyourstudy?
2.Howhaveyoubeen?
3.Ihopeallgoeswellwithyou.
4.Whatacoincidencemeetingyouhere.
5.Fancyseeingyouhere.It’sasmallworld.
6.AllowmetointroduceJim,thesalesmanageroftheABCcompany.
7.I’dlikeyoutomeetDr.Wu.
8.Idon’tthinkyouhavemetourofficer,Mr.Wu.
9.Excuseme.Aren’tyouMr.ThompsonfromCanada?
10.Ihaveheardsomuchaboutyou.
11.Ithinkwehavemetsomewherebefore.MynameisFrank.
SituationalPractice
Chapter1商务会见
UsefulExpressions
Meetingattheairport
1.Nosir,IamnotMr.Lin.IamLiuYang,SalesmanageratABCTrading.Hi.Mr.Linaskedmetocomeandmeetyou,becausehewasunexpectedlytiedupthismorning.Heisveryeagertomeetyou,andsendshiswarmestregards.
2.No,notverygood.Iwasairsick.
3.Thisflightwasuneventful,exceptforalittleturbulencehereandthere.Infact,Ifeelascrispasanewdollarbill.
4.Letmehelpyouwithyourluggage.
5.Icametopickyouuptoyourhotel.
6.Wouldyoulikeaninformaldinnerwithustonight?
7.It’sveryniceofhim,buttruthfullyI’dratherjustspendaquieteveninginthehotelgettingreadyfortomorrow’sappointment.
8.Justtoconfirm---youknowthattomorrow’smeetingissetfor10a.m.atouroffice?
I’llpickyouupatthehotelat9:
15.
9.Bytheway,arethereanysightsyou’dliketoseewhileyouarehere?
I’dbehappytoshowyouaround.
Makinganappointment
1.I’dliketotalkwithhimaboutsomethingurgent.Couldyoupleasearrangeitforme?
Iwon’tkeephimlong.
2.DoesFridaysuityou?
/Is12o’clockconvenientforyou?
3.IamafraidIcan’tmakeWednesday.I’vegottogotoBeijingforaconference.I’llcomebackonThursday.
4.Tomorrowmorningisallbookedup.WilltomorrowafternoonbeOK?
5.Good.That’ssettledthen.
InvitationandReception
1.WewerethinkingofaskingyoutogototheGreatWall.
2.Iwaswonderingifyouwouldliketogotoaconcert.
3.Tomorrownight?
IwishIcould.ButIreallyhavetoworkovertime.
Sayinggoodbye
1.It’sapityyou’releavingsosoon./We’llbesorrytoseeyouleave.
2.Ishouldoffermythanksforallyourhelp.
3.WhenyoucometoAustralia,pleaseletmeknowandI’llentertainyouwithdeliciousfood.
4.IsthereanythingIcandoforyoubeforeyourdeparture?
5.Wehopeyouhaveagoodjourney.
Unit2Takingleave&sayinggoodbye
UsefulExpressions
1.Well,Ithinkwe’dbetterbeleavingnow.
2.I’mafraidImustbeoffnow.
3.Can’tyoustayalittlelonger?
4.Well,I’vetakenuptoomuchofyourtimealready.I’dbettergo.
5.Keepintouch.
6.It’sashamethatyouhavetogosoon.
7.Dropinwheneveryou’refree.
8.I’mreallygoingtomissyou.
9.Don’tforgettogivemearing.
10.Seeyouaround.
11.Solong.
12.Pleasegivethemmybestwishes.
13.HaveaniceDay.
14.I’veenjoyedmeetingyou.
Chapter2商务旅行
UsefulExpressions
Bookingaticket
1.I’dliketoreserveaflighttoTokyoforthefirstofOctober.
2.Isthereanydifferenceinpricebetweenaneconomyseat/coachandafirst-classseat?
3.Economyfareforonewaytrip/roundtripfromNewYorktoShanghaiis$800.
4.Youmustcheck-inatleastonehourbeforedeparturetime.
5.I’dliketoreconfirmmyflight.
Reservation
1.DoyouhaveanyvacancyforthreedaysfromMay2toMay4?
2.Isthereanyroomavailable?
I’dlikeasuitewithanoceanview/frontview/rearview.
3.Iamtoldyourhotelisofferingadiscountnow.
4.O.k.Itisfine.I’lljusttakethisone.
5.I’dliketocancelareservation,becausethetravelschedulehasbeenchanged.
Attheairport
1.Whereistheboardinggateforthisflight?
2.Cosmeticsinliquidstateisnotallowed,iamafraid.Wouldyoupleasehaveitconsigned?
3.Perhapsyourstewardesswillhelpyoutofindaplacetostoreit.
ModelDialogue
A:
Ican’tfindmybaggage.Hereismyclaimtag.Couldyoupleasecheckiturgently?
B:
Wouldyoucomewithmetotheoffice?
Youneedtomakealostbaggagereport.
A:
Ok.
B:
Howmanypiecesofbaggagehaveyoulost?
A:
One.
B:
Canyoudescribeyourbaggage?
A:
Itisalargeleathersuitcasewithmynametag.It’sdarkblue.
B:
Pleasewaitforamomentwhileweareinvestigating.
A:
Pleasedeliverthebaggagetomyhotelassoonasyou’velocatedit.
Atthecustoms
1.Whatisthepurposeofyourvisit?
Businessorpleasure?
2.Ihavesomevaluablestodeclare.
3.Doyouhaveanythingsubjecttoduty?
4.Ithinkyou’llhavetopaysomedutyonthesecigarettesbecausetheyexceedthequota.Andthisarticleisliabletoduty.
5.Iseeyouhadyourvaccinationfiveyearsago.Yourcertificateisnolongervalid.
Unit3ExtendingInvitations&ExpressingThanks
UsefulExpressions
1.Wehavearrangedabarbecueandwe’dloveyoutocome.
2.Doyoufeellikegoingtoarestauranttomorrow?
3.Thankyouverymuchforyourinvitation.I’dbedelightedtogettogetherwithyou.
4.It’sverythoughtfulofyoutoinviteme.
5.Thatsoundslikeagoodidea.Butwhereexactly?
6.Whydon’tyoumakeitanothertime,sayFriday?
7.Unfortunately,Ican’tonFriday.Isthereanyotherdaythatwouldsuityou?
8.Sorry,Iamnotsureaboutmyschedulefornextweek;I’llcallyoulater.
9.I’dloveto,butIcan’t.Thankyouallthesame.
10.I’msogratefultoyouforyourkindhelp.
11.I’mverymuchobligedtoyou.
12.Icanneverthankyouenough.
13.Idoappreciateyourtimelyhelp.
14.It’sverythoughtfulofyoutogivemearide.
15.Thankyousomuchforyourhospitality.
16.IamgladthatIcouldbeofassistance.
17.IamdelightedthatIwasabletohelp.
18.Mypleasure.
19.Thinknothingofit.
20.Don’tmentionit.
Chapter3商务办公
UsefulExpressions
Telephonecalls
1.CouldIspeaktoGloriaZhaoinHumanResourcesplease?
2.ThisisHarryChanatSoundsFantastic.
3.Who’sspeakingplease?
4.I’lljustputyouthrough.
5.Thelineisengagedatthemoment.Wouldyouliketohold?
6.Wouldyouliketoleaveamessage?
7.IwonderifyoucouldgiveMr.Wangamessageforme?
8.I’mafraidIdon’tquitefollow.Whatdoyoumean?
Toreceivevisitors
1.IsthereanythingIcanhelpyouwith?
2.CanIaskwhatyouwishtoseehimabout?
3.Wouldyoupleasehaveaseatandwaitforamoment,Mr.Johnson?
Mr.Richardisoccupiedatthemoment.ButI’lltellhimyouarehereandseeifhecouldmeetyourightnow.
4.Iamsorry,unfortunately,thegeneralmanageristiedupwithsomethingurgent.Hehasnotyetreturned.
Complaintandclaim
1.IhavetolodgeaclaimforthepoorqualityofyourshipmentthatarrivedlastNovember.
2.Well,Iknowthemakingofcomplaintsisanunpleasantbusinessinthepracticeofforeigntrade.Butthepresentcaseistooserioustobeoverlooked,sothatwefeelwemustfileaclaimonyou.
3.What’sthematter?
4.Let’sfirstexaminethedetails.
5.We’llmakeathoroughinvestigationtofindoutwheretheresponsibilitylies.
6.I’msorrytohearthat.Complaintsofthissortareveryrareindeed.
7.Ourcustomercomplainsthatthegoodsaremuchinferiorinqualitytothatofyoursamples.
8.Solongasyouhaveevidenceandyourevidenceisconvincing,we’llhandleyourclaimappropriatelyaccordingtotheinternationalpractice.Ifthedamageisduetoerosionofrainwaterduringseavoyage,youshouldlodgeyourclaimwiththeinsurancecompany;ifitisduetoourpackaging,we’llconsiderthecompensationforit.
9.Thatisamatteroverwhichwecouldexercisenocontrol.I’mafraidIhavetoinsist
thatyouapproachtheinsurancecompanyforsettlement.
10.Youmaybeassuredthatifit’sourfault,we’llputthematterright.
11.Iamafraidyoushouldcompensateusby5%ofthetotalamountofthecontract.
12.Inviewofthelongbusinessrelationsbetweenus,wewishtomeetyouhalfwaytosettletheclaim.
Arbitrationandmediation
1.Shallwesubmitthecaseforarbitration?
2.Weinsistthatarbitrationbecarriedoutinthecountryofthedefendant.
3.Thelosingpartyshallpaythearbitrationfee.
4.Thedecisionmadebythearbitrationcommissionshallbeacceptedasfinalandbindinguponbothparties.
5.Weshouldsettlethedisputethroughnegotiationswithoutresortingtolegalproceedings.
Unit4Makingapologies&expressinglikesanddislikes
UsefulExpressions
1.Iamso/really/terribly/awfully/extremelysorry.
2.Sorrytohavekeptyouwaiting.
3.Oh,itdoesn’tmatter.
4.I’vegottoapologizefortroublingyousomuch.
5.I’msorrytohavetakenupsomuchofyourtime.
6.Notintheleast.
7.Pleaseforgiveme.Ireallydidn’tmeanit.
8.It’sok.Itcouldhappentotherestofus.
9.Forgetit.
10.I’msorry,butitwasanaccident.
11.I’msorry,buttherswasverylittleIcoulddoaboutit.
12.I’mratherkeenonphotography.
13.I’msickandtiredofeatinghamburgerseveryday.
14.Ihatetheexhaustfromthecar.
15.Doyoulikefolksongsmorethanpopsongs?
16.Itdoesn’tmattertome.
17.Itdoesn’tmakeanydifferencetome.
18.Ihavenopreference.
19.Eitheronewillbefine.
Chapter4职场交往
UsefulExpressions
Gettingtoknownewcolleagues
1.Wouldyoupleasetellmewhatisthespecificwork/workinghourstome?
2.Tobeagoodsecretary,you’llhavetobequitefamiliarwithofficeroutineandtrytolearntodoabitofeverything.
3.IhaveMissWangwithme.She’llbethenewassistantinsalesdepartment.
4.Gladtomeetyou.I’mdelightedtoworkhere.Ihopeyou’llhelpmeinthework.
Promotionorleavingthejob
1.Theyappointed
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