HotelEnglish 酒店英语.docx
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HotelEnglish 酒店英语.docx
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HotelEnglish酒店英语
HotelEnglish
酒店英语
CONTENTS
Chapter1CourtesyEnglish
Chapter2GeneralEnglish
Chapter3HousekeepingEnglish
Chapter4Food&BeverageEnglish
Chapter5TelephoneEnglish
Chapter6FrontOfficeEnglish
Chapter7SecretaryEnglish
Chapter8Sales&MarketingEnglish
Chapter9AccountingEnglish
Chapter10HumanResourcesEnglish
GTHEPolicy,Procedure
COURTESY
UNIT1:
GREETINGS&FAREWELLS
1VOCABULARY
welcome欢迎friend朋友farewell告别
identify识别definitely肯定safe安全的
enjoy喜欢pleased高兴sure当然
trip旅游weekend周末again再
lookforwardto盼望satisfaction满意
2PHRASESONTHEJOB
Goodmorning.
早上好。
Goodafternoon.
下午好。
Goodevening.
晚上好。
Welcomeback.Hi.
欢迎回来。
嗨
Hello.
你好。
Howdoyoudo?
你好。
Howareyou?
你好吗?
Fine,thankyou,andyou?
很好,谢谢,你呢?
Fine,thanks,andyou?
很好,谢谢,你呢?
Good-bye.
再见。
Goodnight.
晚安。
Good-byefornow.
再见。
Itwasnicetoseeyouagain.
很高兴又见到你。
Haveagoodevening.
晚上愉快。
Seeyoulater.
回头见。
Itwasniceseeingyou.
很高兴见到你。
Haveagoodweekend.
周末愉快。
Haveasafetrip.
一路平安。
Haveagoodday.
祝您愉快。
Hopetoseeyouagain.
希望再见到您。
Thankyouforcoming.(Thanksforcoming)
感谢光临。
Lookforwardtoseeingyouagain.
盼望再见到您。
3LISTENTOTHECONVERSATION
Listentotheguestandthenfillthegapineachsentence.
*Theguest’snameis.
*Thestaff’snameis.
*Theguestwilltoday.
*He’llliveinnexttimehecomes.
4
TALKINGTOTHEGUEST:
Staff:
Goodmorning.Mr.Smith.Howareyoutoday?
Guest:
Goodmorning,Jane.I’mfine,thanks,andyou?
Staff:
I’mfine,too.Areyouchecking-outtoday?
Guest:
Yes,Ithinkso.
Staff:
Didyouenjoyyourstayhere?
Guest:
Yes,Idid.
Staff:
Ihopeourserviceistoyoursatisfaction.
Guest:
Sure.I’mverypleasedwitheverythinghere.
Staff:
Thankyou.Iwishyouanicetriphomeandlookforwardtoseeingyouagain.
Guest:
Thankyou.I’lldefinitelycometotheSheratonnexttimeI’minTianjin.
5PAIRWORK
Findapartnerandplaytherolesofthestaffandtheguestwhowillbeonholidaysoon.
6OXFORDHUMOUR
ThemoreIstudy,themoreIknow.
ThemoreIknow,themoreIforget.
ThemoreIforget,thelessIknow.
Sowhystudy?
UNIT2:
INTRODUCTIONS
1VOCABULARY
introduce介绍happy高兴spellout拼写出来
meet会见glad高兴firstname名
pleased高兴nice很好lastname姓
certainly当然pleasure高兴enjoy喜欢
2
PHRASESONTHEJOB
MynameisJohnSmith.
我叫约翰,史密斯。
It’snicetomeetyou.
很高兴见到您。
It’snicemeetingyou.
很高兴见到您。
I’mMaryCopper.
我叫玛丽.库伯。
I’mpleasedtomeetyou.
很高兴见到您。
I’mgladtomeetyou.
很高兴见到您。
LetmeintroduceyoutoJohnSmith.
我把你介绍给约翰.史密斯。
I’dliketointroduceyoutoMarySilver.
我想把你介绍给玛丽。
I’dlikeyoutomeetMr.Thomsor.
希望你认识一下托马斯先生。
Idon’tthinkwe’vemetbefore.
我想我们以前没见过。
Havewemetbefore?
我们以前见过面吗?
You’renewhere,aren’tyou?
你是新来的,对吗?
3TALKINGTOTHEGUEST:
Staff:
Goodmorning,sir.MayIknowyouname?
Guest:
Certainly.MynameisJohnParkinson.
Staff:
Wouldyoupleasespellyourlastname?
Guest:
Sure.P-a-r-k-i-n-s-o-n,Parkinson.
Staff:
Howdoyoudo,Mr.Parkinson?
Welcometoourhotel.
Guest:
Howdoyoudo?
Verynicetomeetyou.
Staff:
Hopeyou’llenjoyyourstayhere.
Guest:
IthinkIwill.
Staff:
Seeyoulater.
Guest:
Seeyou.
4PAIRWORK
Introduceyourselftoapartner.
5EXCERCISE:
Putinarticleswhereneeded:
A:
Wouldyoulikecoldmilk?
B:
Yes,please.I’dlikeglassofbeerifyou’vegotit.
A:
I’llgoandhavealookinkitchen.
Yes,there’sbottlehere,butitisn’tcold.
B:
Nevermind.CanIhavepieceoficeinit?
A:
Sure.Thereisquitealotinrefrigerator.
6IDIOMS:
*Nopainnogain.
*Asbusyasabee.
*Handandfoot.
*Asproudasapeacock.
*Ashungryasawolf.
*Beataboutthebush.
UNIT3:
APOLOGIES
1VOCABULARY
2PHRASESONTHEJOB
Excuseme.
打扰一下。
I’msorry.
对不起。
Pleaseforgiveme.
请原谅。
That’sOK.
没什么。
Idoapologize.
我很抱歉。
That’sallright.
没关系。
Pleaseacceptourapology.
请接受我们的歉意。
Wouldyoupleasewaitamoment?
请稍等好吗?
Wouldyoumindwaitingasecond?
请稍等好吗?
Ididn’tmeanforthattohappen.
我是不想出这种事的。
Iassureyouitwon’thappenagain.
我向您保证以后不再发生这种事。
3TALKINGTOTHEGUEST:
Guest:
Excuseme.Ithinkthereisamistakeinmybill.
Staff:
I’msorrytohearthat.I’llcheckforyourightaway.Wouldyoupleasewaitamoment?
Guest:
OK.(amomentlater)
Staff:
Idoapplogize,Mr.Smith.Thereisamistakeinyourbill.Iassureyouitwon’happen
again.
Guest:
Well,that’sallright.
4EXERCISE:
Putinthemissingwords:
Mr.andMrs.MillerarefromAustralia.TheyoftengoshoppingwithouttheirGerman
guide.Buttheycan’ttothetaxidriverastheycanawordofChinese.Theydon’tknowhowtohimwheretheywanttogo.Andthedriverdoesn’tknowhowto
tothembecausehedoesn’tGerman.Mr.Millertohimself,“IwishIcouldsomeChinese.”
UNIT4:
OFFERINGHELP
1VOCABULARY
appreciate喜欢grateful感谢offer提供
assist帮助favor喜欢desire希望
request要求hesitate犹豫`mind介意
trouble麻烦welcome欢迎followme跟我来
corridor走廊show展示serve服务
end尽头
2PHRASESONTHEJOB
AnythingIcandoforyou?
我能为您做些什么?
Ifthere’sanythingIcandotohelp,pleaseletmeknow.
如果有我能帮忙的话,请告诉我。
CanIhelpyou?
我能帮忙吗?
IfIcanbeofassistance,pleasedonothesitatetoask.
如果要我帮忙,别犹豫,尽管讲。
Doyouneedanyhelp?
要帮忙吗?
I’dbeverygladtohelpyou.
很高兴帮助你。
CanIgiveyouahand?
要帮忙吗?
Nevermind.
不介意。
Ifyoudon’tmind.
如果你不介意。
Ifit’snotrouble.
如果不麻烦的话。
There’snohurry.
不着急。
Pleasetakeyourtime.
不着急。
Goingup?
上楼吗?
Goingdown.
下楼。
3LISTENTOTHECONVERSATION
Staff:
Excuseme.MayIhelpyou?
Guest:
Yes,I’mlookingformyroom.
Staff:
MayIknowyourroomnumber,please?
Guest:
Yes,Myroomnumberis358.
Staff:
That’sattheotherendofthecorridor.Followme,please.I’llshowyoutoyourroom.
Guest:
Thankyou.It’sverykindofyou.
Staff:
It’smypleasuretoserveyou.Pleaseenjoyyourstay.
Guest:
Yes.Iwill.
******
Staff:
Goingup,sir?
Guest:
Yes.
Staff:
Watchyoursteps,please.Theflooriswet.
Guest:
OK.Thankyou.
Staff:
Bytheway,mayIhelpyouwithyourluggage?
Guest:
Sure.That’sverykindofyou.
Staff:
You’remostwelcome.
4PAIRWORK
Findapartnerandplaytherolesoftheguestandthestaff.TheguestwantstofindtheFitnessCentre.
5EXERCISE:
Putlittle,alittle,feworafewintothesentence:
*Weneedmorestaff.
*Thereismilkleft.Goandgetsome.
*Heaskedformoresalt.
UNIT5:
THANKSANDREPLIES
1VOCABULARY
repair修理kitchen厨房wire电线
light灯noisy吵indeed的确
bytheway顺便说一下electrician电器师colleague同事
assoonaspossible尽可能早helpsb.withsth.帮某人做某事
2
PHRASESONTHEJOB
Thanks.
谢谢。
Thankyouverymuch.
非常感谢。
Thankyoueversomuch.
太感谢了。
Iappreciatethat/it.
我很感谢。
That’sverykindofyou.
你太好了。
Youaresokind.
你太好了。
Thankyoujustthesame.
同样得谢谢您。
You’remostwelcome.
不客气。
It’smypleasuretoserveyou.
很荣幸为您服务。
That’squiteallright.
一点儿关系也没有。
I’mpleasedtobeofservicetoyou.
愿意为您效劳。
Iknownexttonothing.
我几乎一窍不通。
3LISTENTOTHECONVERSATION
Listentothetalkbetweentheguestandthestaffandthendecidewhetherthefollowingstatementsarerightorwrong.
*Theproblemisthebedroom.
*Oneofthelightsisbroken.
*SomethingiswrongwiththeTVaswell.
*TheelectricianwillrepairtheTVrightaway.
4TALKINGTOTHEGUEST:
Staff:
Goodafternoon,MissThomson.I’mheretorepairyourlight.
Guest:
That’sverynice.It’sthisoneinthekitchen.Itdoesn’twork.
Staff:
Letmehavealook.Oh,awireisloose.Now,it’sallright.
Guest:
Yes,itis.Thankyouverymuchindeed.
Staff:
It’smypleasure.
Guest:
Bytheway,mytelephoneistoonoisy.Couldyoupleasehelpmewiththis?
Staff:
Sorry,I’manelectrician.Iknownexttonothingabouttelephone.ButI’llcallmycolleaguetocomeassoonaspossible.
Guest:
OK.Thankyoujustthesame.
Staff:
Notatall.Good-bye,Mrs.Thomson.
Guest:
good-bye.
5PAIRWORK
Findapartnerandplayrolesoftheguestandthestaff.Theguestwantsababycot.
6
EXERCISE:
Putthevebsintocorrecttenses:
A:
Whichcountry(be)youfrom,Ms.Miller?
B:
I(be)fromBrazil.
A:
Didyou(come)yesterday?
B:
No,I(come)thedaybeforeyesterday.
A:
Soyou(stay)herefor2nights.
B:
Yes,andIleaveforhometomorrow.
UNIT6:
REQUESTSANDREPLIES
1VOCABULARY
favour喜欢overthere在那边dosb.afavour为某人帮忙
nextto紧挨着lookfor寻找request要求
easy容易reply回答trouble麻烦
problem问题
2PHRASESONTHEJOB
Wouldyoupleasedemeafavour?
能帮我个忙吗?
Couldyoudomeafavour?
帮我个忙好吗?
CouldIaskyouafavour?
帮我个忙好吗?
Couldyoudoafavourforme?
帮我个忙好吗?
Couldyoupossiblydoafavourforme?
帮我个忙好吗?
Ofcourse.
当然。
Noproblem.
没问题。
Notroubleatall.I’dbegladto.
不麻烦。
我会很高兴。
3LISTENTOTHECONVERSATION
Listentotalkbetweentheguestandastaffandthenanswer2questions.
*What’stheguest’srequest?
*Wherecouldhefindit?
4TALKINGTOGUEST:
Guest:
Excuseme.
Staff:
Yes?
Guest:
Couldyoupleasedomeafavour?
Staff:
Certainly.WhatcanIdoforyou?
Guest:
I’mlookingfortheSalesDepartment.
Staff:
That’seasy.It’soverthere,nexttotheInformationDesk.
Guest:
Isee.Thanksalot.
Staff:
Mypleasure.
5PAIRWORK
Findapartnerandplaytherolesofaguestandastaff.Theguestwantstosendaletter.
6EXERCISE:
Respondtothefollowingusing“Neither,Eithero
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- Hotel English 酒店英语 酒店 英语