Service Agreement.docx
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- 上传时间:2023-02-08
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Service Agreement.docx
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ServiceAgreement
ServiceAgreement
甲方:
乙方:
签订地点:
签订时间:
合同编号:
ServiceAgreement
1.definition.
abcshallmeanabc(china)electronics,ltd.customershallmeanthecustomernamedintheagreement;andproductshallcollectivelymeantheequipmentandsoftwarewhichabcandcustomeragreetobeservicedpursuanttothisserviceagreement.suchproductislistedonthefirstpageofthisagreement.
2.acceptance.
thetermsandconditionssetforthonalltwelvepagesofthisagreementisanoffertopurchaseservicebycustomerwhichshallbecomeaserviceagreementwhenacknowledgedinwritingbyabcsservicedepartment;andthebanking,negotiationorotheruseofanypaymentshallnotconstituteanacceptancebyabc.itisagreedthatserviceshallbeprovidedonlyonthetermsandconditionscontainedinthisagreement.abcshallnotbeboundbytermsandconditionsincustomerspurchaseorderorelsewhereunlessexpresslyagreedtoinwriting.bothpartiestothisagreementagreethatuponacceptancebyabcsservicedepartment,abcsinterestintheagreementisassignedtoabc,inc.(minc)
3.servicedefined
abcagreestoprovideserviceforthecustomerfortheproductlistedonthefirstpageofthisagreement.suchproductsshallbeservicedaccordingtothetermsandconditionsonalltwelvepagesofthisagreement(service)theserviceshallbeginandendonthedatessetforthonthefirstpageofthisagreement.abcshallalsoserviceotherproductmanufacturedbyminc.ormincssubsidiariesandpurchasedbycustomerduringthetermofthisagreementonthesametermsandconditionssetforthinthisagreementatthethencurrentservicefeesforsuchproduct.upondeliveryofsuchotherproducttocustomer,servicefeesforserviceofsuchotherproductshallbeaddedtothebillingcyclefollowingexpirationofthelaborwarrantyonsuchotherproduct.intheeventofloss,damage,theftorremovalfromserviceofanyproduct,customershallimmediatelyreporttheloss,damage,theftorremovalinwritingtoabc.inthisevent,customersobligationtopayservicefeeswithrespecttoanysuchproductshallterminateattheendofthemonthinwhichabcreceivessuchwrittenreport.
mobileproductshallberemovedandreinstalledindifferentvehiclesatcustomersrequestfortheservicefeeineffectatthetimeofcustomersrequest.
thisagreementdoesnotincludeserviceofanytransmissionline,antenna,towerortowerlighting,unlesssuchworkisdescribedonthefirstpageofthisagreement.serviceshallincludethelaborandpartsrequiredtorepairproductwhichhasbecomedefectivethroughnormalwearandusage.thisdoesnotincludeconsumableandtheirinstallation.servicedoesnotincludetherepairorreplacementofproductwhichhasotherwisebecomedefective,including,butnotlimitedto,damagecausedbyaccidents,physicalorelectronicabuseormisuse,actsofgod,firesorothercasualty.serviceperformedfornon-coveredrepairsshallbebilledatabcsabovecontractrateapplicableforsuchservice.productundercontractmustbemaintainedinenvironmentalconditionsassetforthintheproductspecificationsanddamageresultingfromenvironmentalconditionsnotconformingtothespecificationsisnotcoveredbythisagreement.
wheretelephonelinesandproductareusedinconjunctionwithabcmaintainedproduct,abcshallhavenoobligationorresponsibilityforsuchtelephonelinesorproductbutshall,uponrequest,assistthetelephonecompanyinrepairingsuchuponpaymentattheappropriateabovecontractrate.
customershallindicateonthefirstpageofthisagreementanyproductwhichisintrinsicallysafesothatappropriatepartsandproceduresmaybeusedtomaintainsuchstatus.
attheexpirationoftwelve(12)monthsafterthecommencementofservicehereunder(oranytimethereafter),ifproductcannotinabcsopinionbeproperlyoreconomicallyrepaired,because(butnotlimitedto)excessivewear,deteriorationorunavailabilityofparts,abcatitssoleoption,uponthirty(30)dayspriorwrittennoticetocustomersentbycertifiedmail,mayeither:
(1)removesuchproductfromthisagreement;or
(2)mayincreasethepricetoservicesuchproduct.customershallhavethirty(30)daysfromreceiptofnoticeofpriceincreasetoobjecttosuchincrease.ifcustomerproperlyobjectstosuchincrease,abcshallthenhavetheoptiontoremovesuchproductfromcoveragebythisagreement.customersobligationtopayservicefeeswithrespecttoproductremovedfromthisagreementshallterminateattheendofthemonthduringwhichsuchproductisremoved.
theproductshallbeservicedbyabcinaccordancewiththefollowingstandards:
(i)abcpartsorpartsequalqualityshallbeused;(ii)theproductshallbeservicedatlevelssetforthinabcsproductmanuals;and(iii)routineserviceproceduresprescribedfromtimetotimebyabcforitsproductshallbefollowed.
5.timeandplaceofservice.
serviceshallbedoneatthelocationspecifiedonthefirstpageofthisagreement.whereserviceistobeperformedatthelocationoftheproduct,customershallfurnishshelter,heat,lightandpowerattheselocations,customershallnotifyabcimmediatelyofproductfailure,allowabcfullandfreeaccesstotheproduct,andcooperatefullywithabcinabcsservicingoftheproduct.waiverofliabilitybyabcagainstcustomerorotherrestrictionsshallnotbeimposedbycustomerasasiteaccessrequirement.customershallallowabcfullandfreeaccesstotheproduct.customershallallowabctousenecessarymachines,communications,facilities,featuresandotherproduct(exceptasnormallysuppliedbyabc)atnocharge.mobilesandremovableproductshallbedeliveredbycustomertotheabcservicecenterindicatedonthefirstpageofthisagreement.
hoursofserviceunderthisagreementshallbethenormalworkinghours,excludingholidays,ofabcsservicecenterunlessotherwiseindicatedonthefirstpageofthisagreement.
6.payment/taxes.
eachpaymentisdueonorbeforethedatesetforthonthefirstpageofthisagreement.abcmayterminatethisagreementbygivingcustomerten(10)daysnoticebycertifiedmailifcustomerdefaultsinitspaymenttoabc.customershallreimburseabcforallpropertytaxes,salesandusetaxes,excisetaxes,andthetaxesorassessmentsnoworhereafterimposedbyauthorityofanynationalorlocallaw,ruleorregulationwithrespecttotheserviceoftheproductexceptincometaxesorotherlegallyreimbursabletaxesofabc.
7.righttosubcontract.
abcshallhavetherighttosubcontractinwholeorinparttheservicecalledforbythisagreement.abcshallnotifycustomerofthenameandaddressofeachsubcontractor.
8.revisionoffees.
priortoananniversaryoftheexpirationdateindicatedonthefirstpageofthisagreement,abcmayrevisetheservicefeessetforthonthefirstpageofthisagreementbygivingcustomerwrittennoticeoftheamountoftheincreaseatleastsixty(60)daysinadvanceofthatanniversarydate.uponreceiptofanysuchnotice,customermayterminatethisagreementontheexpirationdateoranyanniversaryofituponthirty(30)dayspriorwrittennoticetoabcsentbycertifiedmailtotheaddressindicatedinthisagreement;otherwisethenewfeesshallbecomeeffectiveontheanniversarydate.intheeventofsuchtermination,allaccruedandunpaidchargesshallbedueandpayableimmediatelyupontermination.
9.automaticrenewal.
aftertheexpirationdateindicatedonthefirstpageofthisagreement,thisagreementshallcontinueforsuccessiveadditionalperiodsofoneyear,providedthateitherabcorcustomermayterminatethisagreementontheexpirationdateoranyanniversaryofituponthirty(30)dayspriorwrittennoticetotheotherpartysentbycertifiedmailtotheaddressindicatedinthisagreement.
10.interruptionofservice.
customershallnotifytheservicingagencyintheeventofthefailureofanyproduct.iftheservicingagencyfailstorepairtheproductwithinareasonabletime,customershallnotifytheabcofficedesignatedbyabc.aftersaidnoticefromcustomertotheservicingagencyandtotheabcofficedesignatedbyabc,abcshallbeliableforanyinterruptionorinterferenceaffectingtheuseortransmissionthroughtheproductmaintainedtotheextentofaprorataallowancebasedonthemonthlyservicefeeforthetimesuchinterruptionorinterferenceisattributabletothefaultofabcoritssubcontractor.abcdoesnotassumeandshallhavenoabilityunderthisagreementforfailuretoprovideordelayinprovidingservicefortheproductduedirectlyorindirectlytocausesbeyondthecontrolofabc,including,butnotrestrictedto,actsofgod,actsofthepublicenemy,actsoftheprc,theunitedstates,anystate,territoryoftheunitedstates,oranypoliticalsubdivisionoftheforegoing,orthedistrictofcolumbia,actsoffailuretoactofthecustomer,itsagents,employeesorsubcontractors,fires,floods,casualty,epidemics,quarantinerestrictions,strikes,freightembargoes,andunusuallysevereweatherconditionsordefaultsofabcsubcontractorsduetoanysuchcauses.
11.warrantylimitations.
exceptasspecifiedinthisagreement.abcdisclaimsallwarranties,expressorimplied,including,withoutlimitation,theimpliedwarrantiesofmerchantabilityandfitnessforaparticularpurpose.innoeventshallabcbeliableforincidentalorconsequentialdamagestothefullextentsuchmaybedisclaimedbylaw.
12.srrcormptandothergovernmentmatters.
althoughabcmayassistinpreparationofthesrrcormptlicenseapplication,customerissolelyresponsibleforobtaininganylicensesorotherauthorizationsre
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